BALI – *Maxxs Group International, a company that has been operating for more than 18 years in the fields of expatriate services, legality, licensing, investment, property, export-import, and trading, officially issues this clarification statement regarding the recent internal restructuring and misleading information circulating in the public domain.
As a company built on integrity, transparency, and professionalism, Maxxs Group International has initiated a comprehensive internal restructuring to strengthen its management system, ensure full legal compliance, and improve service quality across all branches particularly in Bali (Ubud and Denpasar).
Background: Internal Misconduct by Certain Individuals
The recent issues did not arise from the company’s system or policy, but rather from the misconduct of certain internal individuals who were found guilty of:
• Abuse of authority,
• Fraud and data manipulation,
• Embezzlement and invoice falsification, and
• Negligence in handling client documents and administrative processes.
Following a thorough internal investigation, the management has taken decisive actions, including:
• Reporting the individuals involved to law enforcement authorities,
• Terminating 33 internal staff members, including managers, supervisors, accounting, and legal staff, and
• Replacing the entire management team in Bali (Ubud and Denpasar) with new, professional, and highly qualified personnel.
Additionally, the company has conducted a full internal audit to ensure that all operations and administrative systems comply with Indonesian law and business ethics.
Official Clarification from Maxxs Group International
1. The circulating news claiming that Maxxs Group International has been holding clients’ passports is completely false and baseless.
Maxxs Group has never and will never hold or detain any client’s passport.
All visa, KITAS, and KITAP processes are ongoing as scheduled.
If any client believes their document is still in process, they are encouraged to contact the management directly after verification, the company will return or deliver the passport within 2×24 hours.
2. Maxxs Group International has operated for more than 18 years without any legal conflict with official government institutions, including the Directorate General of Immigration, the Ministry of Manpower, or other authorities.
All company activities are conducted in full compliance with the laws and regulations of the Republic of Indonesia.
3. The company has served and earned the trust of thousands of expatriates and international investors, who have expressed satisfaction with the company’s professionalism in handling permits, legal documentation, business setup, and compliance matters.
4. Maxxs Group International is a fully registered and legitimate Indonesian company, supported by an internal legal and compliance team, and maintains close collaboration with lawyers, notaries, and government institutions to ensure transparency and lawful operations.
Response to Unethical Business Competition
Maxxs Group International strongly asserts that the negative rumors and misleading statements circulating online are the result of unfair business competition.
Several parties are attempting to damage the company’s reputation and mislead the public to steal clients by unethical means.
“We understand that our long-standing reputation and success have made some competitors uncomfortable.
Some are trying to act as so-called ‘heroes’ by spreading false information about Maxxs Group, when in reality, their main goal is to take our clients.
We will take all necessary legal actions against anyone who spreads defamation, false accusations, or manipulative narratives about our company,” said Aji Wibowo, Owner & Founder of Maxxs Group International.
The Bridge Between Government and Expatriates
For nearly two decades, Maxxs Group International has served as a trusted partner for expatriates living and investing in Indonesia, reaffirming its position as
“The Middle Bridge Between the Government and Expats in Bali.”
The company remains committed to being a neutral and professional bridge between the interests of the Indonesian Government and the expatriate community, particularly in ensuring legal compliance and cultural understanding.
“We are not violators we are facilitators who help expatriates comply with Indonesian law,”
explained Aji Wibowo, Owner & Founder of Maxxs Group International.
Commitment to Rise Stronger with Professional Integrity
Despite challenges caused by unethical internal behavior and unfair competition, Maxxs Group International remains firm, responsible, and fully operational.
The company is now building a new, stronger, and more transparent team committed to upholding integrity and delivering world-class service to all clients.
“We are not perfect, but we are responsible.
We face challenges with transparency and courage — not by hiding, but by proving our integrity through action,”
said Aji Wibowo, Owner & Founder of Maxxs Group International.
MAXXS GROUP INTERNATIONAL
Founded in 2007, Maxxs Group International is a diversified Indonesian holding company operating in multiple sectors, including expatriate services, legal consultancy, investment, property, export-import, and trading.
With over 18 years of experience, Maxxs Group has helped thousands of expatriates and foreign investors build legal, secure, and sustainable businesses in Indonesia.
The company operates in Bali and Jakarta, collaborating closely with lawyers, notaries, and government institutions.(*)
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